Support for Milano & ESAVVO Tag
Tutorials, FAQs, firmware and manuals — plus real humans when you need one.
Downloads & Firmware
ESAVVO app for iOS and Android, over-the-air firmware, desktop companion and PDF manuals
Frequently Asked Questions
Battery, water resistance, translation, privacy, orders and warranty — answered plainly.
Warranty Policy
12-month limited warranty, what is covered, what is not, and how a claim actually runs.
Returns & Exchanges
30-day returns, prepaid labels and a refund that lands within seven business days of receipt.
Firmware, Apps, Drivers & Manuals
Showing downloads for All ESAVVO products. Change the device selector above to narrow the list.
| Title | Description | Ver. | Type | Download |
|---|---|---|---|---|
| Milano firmware v1.4.2 | Latest · improves voice pickup above 25 km/h, adds teleprompter scroll speed control | v1.4.2 | Firmware | DOWNLOAD |
| Milano firmware v1.3.7 | Stable · focus-dial calibration fix, standby power optimisation | v1.3.7 | Firmware | DOWNLOAD |
| Milano firmware v1.2.0 | Archived · first release with offline transcription | v1.2.0 | Firmware | |
| Finder Card firmware v1.1.0 | Latest · longer sleep intervals, more reliable left-behind alerts | v1.1.0 | Firmware | |
| ESAVVO app — iOS | Requires iOS 16 or later | v3.2.1 | App | |
| ESAVVO app — Android | Requires Android 12 or later | v3.2.1 | App | |
| Milano Display driver — Windows | USB-C external display mode on Windows 10/11 | v2.0.4 | Driver | |
| Milano Display utility — macOS | Display arrangement and brightness for macOS 13+ | v2.0.2 | Software | |
| Milano user manual (PDF, EN) | Full hardware, safety and compliance documentation | Rev. C | ||
| Finder Card quick start (PDF, EN) | Pairing, alerts and battery notes | Rev. B | ||
| Developer SDK & API reference | Device APIs, sample apps, fleet console integration | v0.9.3 | Docs |
Frequently Asked Questions
Short, task-based tutorials. Everything here is also in the printed quick-start guide in the box.
IOS
How to implement device discovery and connection?
1. Go to ESAVVO Home, select “Add device”, choose “Milano”, then select “ESAVVO-xxxx”, and complete device discovery and connection as prompted by the device information;
2. A pairing pop-up will appear, tap Pair to complete the classic Bluetooth connection.
How to unbind a device?
Go to ESAVVO Home, select the Settings of the connected device, tap “General” , then access unpair devices to complete the operation;
How to perform OTA for devices?
Go to ESAVVO Home, select the settings for the connected device, tap “General” , choose OTA, and follow the on-screen instructions to complete the upgrade;
How to enable voice interaction with smart glasses?
1. After connecting the glasses, unfold the temples and put them on (the wearing check is enabled by default);
2. Long press the AI key or say ” Hey, ESA!” , and start speaking once the glasses are awakened with a white indicator light on;
How to enable offline music?
1. After connecting the glasses, unfold the temples and put them on (the wear detection function is enabled by default);
2. Go to ESAVVO Home and select “offline music” to enable offline music;
- Exit “offline music” to quit the offline music feature;
How to restore the glasses when they cannot be woken up by AI?
1. If the glasses are folded, they cannot be woken up; you need to unfold the temples and wear them on your face. 2. If the device still cannot be woken up while being worn, try going to Settings > Bluetooth, find the device and ignore it, then go back to the App to reconnect and pair it, which can restore normal function.
How to exit after enabling the AI conversation function on the smart glasses?
1. After the smart glasses are activated, you may remain silent; the glasses will automatically exit after detecting silence for approximately 10 seconds.
2. If the current AI conversation is being broadcast via TTS, you can double-click the AI reply bubble to stop the broadcast, then exit after about 10 seconds of silence.
Android
How to implement device discovery and connection?
Go to ESAVVO Home, select “Add device”, choose “Milano”, then select “ESAVVO-xxxx”, and complete device discovery and connection as prompted by the device information; a pairing pop-up will appear, and you need to click Pair to finish the classic Bluetooth connection.
How to unbind a device?
Go to ESAVVO Home, select the Settings of the connected device, tap “General” , then access unpair devices to complete the operation;
How to perform OTA for devices?
Go to ESAVVO Home, select the settings for the connected device, tap “General” , choose OTA, and follow the on-screen instructions to complete the upgrade;
12-month Limited Warranty
Warranty
The warranty covers manufacturing defects, material defects and verified hardware malfunctions arising under normal use. Accidental or user-caused damage, drops, impacts, water or liquid damage beyond the product's design specifications, unauthorised disassembly, modification or repair, misuse, abnormal external force, and normal wear and tear are generally not covered under the free warranty, except where otherwise required by applicable law.
30-day Returns, No Argument
Warranty service
Requests should be submitted via customer service email. Refunds are generally processed within 5–10 business days and returned to the original payment method.
Customers may request a return within 14 days of the date of delivery. For returns not related to product defects, items must be in good condition with no obvious damage caused by misuse, and the original packaging and accessories should be retained where possible. We comply with all mandatory consumer protection laws applicable in your region.
Talk to a Human
esavvo@esavvo.com — replies within 3 business day; 24/7 for Enterprise & Pilot customers.